We use cookies to provide an effective service and evaluate it's performance in order to improve your user experience. By clicking "Accept", you agree to the use of all cookies.

Configure Accept

Cookies Policy

Close

Configuration of cookies

Always activated

The necessary cookies help make the website usable, activating basic functions like the website navigation and access to secure areas of the website. The website cannot function correctly without these cookies.


The preferences cookies allow advanced functionalities to work, and a more personalised usage of the website. For example, it tells us about the webpages that have been visited so you have easier access to what you are looking for.


The cookies statistics help the owners of the website understand how visitors interact with the website, compiling information in an anonymous way.


The marketing cookies are used to track the website visitors. The intention is to show relevant and attractive adverts for the individual user, and therefore, of more value to the editors and third party advertisers.

Close Accept
Guest Area
Urban Retreat Apartments
  • Our Apartments
  • Location
  • About us
  • FAQS
  • Latest Offers
  • UR News
  • Contact us
    Guest Area
  • Our Apartments
  • Location
  • About us
  • FAQS
  • Latest Offers
  • UR News
  • Contact us
See destinations

Privacy policy

Privacy policy


PRIVACY POLICY

Protecting your personal data is very important to Urban Retreat Apartments.

This Privacy Policy sets out how we, Urban Retreat Apartments, obtain, store and

use your personal information when you use or interact with our

website, www.urbanretreatapartments.com, or where we otherwise obtain or

collect your personal information.

CONTENTS

• How we collect or obtain personal information about you

• How we process your personal data

• How long we store your personal information

• How we secure your personal information

• Consequences of not providing your personal information to us

• Changes to your personal information

• Disclosing your personal information

• Your rights in relation to your personal information

HOW WE COLLECT OR OBTAIN PERSONAL INFORMATION ABOUT YOU

We only collect personal information about you when it is voluntarily submitted

to us, such as through your use of our website and its features, or when you

contact us directly in person, by email, phone, in writing, or via social media.

ENQUIRY FORM ONLINE

We will collect personal information including, number of occupants wishing to

stay with us, your full name, country of residence, email address and contact

APARTMENT BOOKING ONLINE AND IN-PERSON

We will collect more detailed personal information to help assist us with your

booking including, full name, email, gender, date of birth, telephone number,

your full address, country of citizenship and country of nationality. We will also

ask how many adults and children plan on staying with us, and flight number if

you are traveling to us from outside the UK.

• This information will help us contact you in the future, and will assist us

with your enquiry for booking an apartment

• We will retain all personal information disclosed by you to us, we will not

seek to append personal data from external sources

• We will never sell your data to third parties

The data collected via the website is held in a highly protected server within the

EEA and is separate to the rest of the website.

The data we have collected from you will be used to:

• Improve the content and relevance of what we send to you

• Help improve the content we display on our website

• Answer any questions you may have submitted and retain this information

to ensure a fast and effective service in the future

• Ensure we remain compliant under the terms of the GDPR

HOW WE PROCESS YOUR PERSONAL DATA

We will use the personal information that you provide to us to help you get the

best possible experience from interacting with us as a company.

ENQUIRY FORM

• We will use the information that you provide to us to answer your enquiry

in full; we will also track the conversation and your details. This is to help us

remember previous communication with you and provide you with the

best experience.

• With your permission, we will add your full name and email address to our

Email Service Provider ‘Mailchimp’. MailChimp is held within the US, and

are fully compliant with the new GDPR regulations. We will occasionally

email you through Mailchimp about special offers, local news within

Mayfair and any new apartments that we add to our portfolio. You can optout

of receiving these emails at any point via the link at the bottom of all

our emails.

• If you used the enquiry form to contact us online, we will use Office 365 as

our email service provider. Each email address at the apartments has its

own personal password to gain access and Office 365 are fully compliant

with the new GDPR regulations.

APARTMENT BOOKINGS

• The information that you provide to us will be used to process your

apartment booking, and we will need to contact you via email or telephone

to confirm the booking or to gather any extra information needed to ensure

your stay with us is perfect. Your personal information will be used in Excel

and Word in order for us to process your booking and create a personalised

invoice and booking confirmation.

• If you used a Third Party site to book an apartment with us, then the

respective site will take your personal information and share it with us in

order to complete your booking and stay with us. Each website differs in

the information they gather from you, please see below links for our third

party sites and their own privacy policies.

• Under The Doormat

• Air B & B Luxe

• Air B & B

• booking.com

• Trip Advisor

• Luxury Retreats

WEBSITE COOKIES

We use cookies on our website to track user behaviour and habits through Google

Analytics. Google Analytics has always been an anonymous tracking system, there

is no “personal data” being collected.

DATA SECURITY

Due to the open nature of the internet, transmitting data to the Urban Retreat

Apartments must only be done via approved data transmission channels. Please

ensure there is a padlock in your web address bar, and that you are using a wellknown

web browser such as Google Chrome, Firefox, Internet Explorer and so on.

We will endeavour to ensure your data is transmitted to us using the best-known

practice approaches. It’s important to note, any data you send to us is sent at your

own risk.

Your passwords are stored on Urban Retreat servers in an encrypted form. We do

not disclose your account details, postal or email addresses to anyone except

when legally required to do so. Sensitive information between your browser and

the Website is transferred in encrypted form using Secure Socket Layer (“SSL”).

When transmitting sensitive information, you should always make sure that your

browser can validate the Urban Retreat Apartments certificate.

It is your responsibility to keep your password secure. Unfortunately, the

transmission of information via the internet is not completely secure. Although

Urban Retreat Apartments will do its best to protect your personal data, we

cannot guarantee the security of your data transmitted to the Website, any

transmission is at your own risk. Once we have received your information, we will

use strict procedures and security features to try and prevent any unauthorised

Once your data is received, it will be stored within the Urban Retreat

Apartments’s secure data environment, where our web host, Avantio has robust

processes and procedures to keep it safe. Any card details processed via the

website will be handled securely by Stripe, our secure payment processor, to view

their data privacy policy click here.

HOW LONG WE STORE YOUR PERSONAL INFORMATION

We hold personal information for 5 years to ensure that we remember you in the

future for any repeat bookings, but also for us to compile statistical reports which

helps us to plan future business needs.

HOW WE SECURE YOUR PERSONAL INFORMATION

As mentioned above, in order for us to run an efficient business and to provide

you with the best possible service, we need to process your personal information

in different ways for different purposes. Under the new GDPR guidelines, this

information also needs to be secure, and we have taken a number of steps to

ensure that all of the data that you provide to the Urban Retreat Apartments is

secure. We ensure the security of your data in the following ways:

• Any sort of digital document including invoice, booking form, booking

confirmation, checkout confirmation and review emails are held within our

own on-site server. Any files containing personal information are kept

within a separate drive from everything else which is encrypted, and also

password protected. Only data processors at the apartments have access to

this drive and these staff members have signed data protection policies

which legally means your data cannot be shared unless we have your

permission to do so.

• Any personal data that's held on our website is held in a highly protected

server and is separate to the rest of the website. This is for added security.

This information cannot be accessed over the internet, only through the the

backend of our website which is password protected and only school

administrators have this access.

• Any data that is transferred to a third party, is detailed within this

document, and we have ensured that these companies are also abiding by

the new GDPR relations. We have added links to the privacy policies of

these third parties below for ease.

• Avantio Website Server Hosting

• Mailchimp

• Office 365

• Stripe

• Google

• Facebook

CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION TO US

We need your personal information for the nature of our business, if you are not

happy to provide this information to us, then we will not be able to answer any

enquiries that you may have in terms of availability of our apartments or booking

an apartment.

CHANGES TO YOUR PERSONAL INFORMATION

If you would like to update your personal information with us, you can do this at

any point by emailing us, or by writing to us. We will action this request 10

working days of receiving your request.

DISCLOSING YOUR PERSONAL INFORMATION

We will never disclose your personal information with any other third party than

those detailed within this document. We will only pass on the personal

information collected if we have a legal obligation to do so.

YOUR RIGHTS IN REGARDS TO YOUR PERSONAL INFORMATION

Urban Retreat Apartments is working hard to ensure your data is managed

lawfully and that we comply with all GDPR regulations. Under the new data

protection regulations you have the right to request the following:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure (or be forgotten)

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automatic decision making and profiling

To exercise your right to access or erasure, please do so in writing or via email. All

requests will be responded to in a timely manner within 28 days of the original

If you have questions concerning the processing of your personal data please

contact our office by -

Email: reception@urbanretreatapartments.co.uk

Telephone: +44 (0)207 741 2244

Postal Address:

13A NORTH AUDLEY STREET

MAYFAIR

LONDON

W1K 6ZA

Urban Retreat Apartments

13A North Audley Street
Mayfair, London, W1K 6HP


+44 (0)207 741 2244

reception@urbanretreatapartments.co.uk

© Urban Retreat Apartments 2023

Quick Links

  • Our Apartments
  • Location
  • About us
  • FAQS
  • Latest Offers
  • UR News
  • Contact us

Help

  • General conditions
  • Cookies policy
  • Privacy policy

Newsletter

Subscribe to our newsletter for the latest offers and news from UR Apartments

© Urban Retreat Apartments 2023

Avantio
  • Bank transfer
  • Mastercard
  • Visa