Is there a minimum/maximum stay?
Our minimum stay requirement is 4 nights.
Do you accept credit cards?
We accept all major credit cards, including China UnionPay.
What is your cancellation policy?
For stays of up to four weeks, you may cancel four weeks prior to check in without charge. For stays of four weeks or greater, these bookings will be non-cancellable. For cancellations after these periods have passed we will refund any days we can re-sell at the rate they are sold for, less 10% for re-marketing the apartments.
Please see the terms and conditions for full details.
Are the rooms non-smoking?
We do request that guests refrain from smoking in the Apartments and communal parts for the comfort of our other residents. Our penthouse Apartment however, features a roof terrace on which residents are more than welcome to smoke if they wish.
What about parking and transportation?
There are several car parks nearby – the Audley Square car park, the Park Lane car park, and the Portman Square car park. North Audley Street also boasts excellent local transport links for getting around town. The Jubilee and Central lines are easily accessed at Bond Street, and there are abundant bus routes from Park Lane, Marble Arch and Oxford Street. There is a Barclays Bike station on the corner of North Audley Street and Green Street, and there is a steady stream of black cab's outside the front door.
Do you have disabled access?
Regretfully due to the layout and this being a historic Victorian building, we are not able to provide disabled access for these apartments.
Help! I've forgotten my favourite eye cream!
We can help you with this too - The Urban Retreat Beautique, our online e-shop can deliver all of your beauty essentials in double quick time, directly to your front door. A courier delivery option will ensure your products arrive the very day you place your order. If you’d like to see our brands here is the link: The Urban Retreat Beautique
Is there a spa in the building?
The flagship Urban Retreat location is off site at Harrods, in close by Knightsbridge. But if you don't want to leave your apartment, our luxury mobile therapy service can travel to you and recreate the Urban Retreat environment in the comfort of your own apartment living room. Find out more here: Urban Retreat at Home
Can we order food to the apartment?
We highly recommend that you visit our sister restaurant The GrEAT British downstairs if you don't feel like cooking.
What about a Hamper?
Luxury gourmet hampers, supplied by The GrEAT British are available to order for your arrival. If you wish to dine al fresco in Hyde Park, picnic hampers can also be arranged.
I want somebody to cater for a dinner in my apartment. Is this possible?
Yes, we have chefs that we can recommend for this service.
Is there a maid service?
Two services per week are included with your booking. Should you require further servicing this is available as an extra.
How many TV channels are there and can I watch movies?
We provide you with the Sky World package which gives you all the movie channels as well as the Sky Sports channels along with scores more entertainment, news, music and documentary channels.
Can you take care of airport transfers?
We have a list of reputable professional companies that we can recommend. We ask that guest liaise directly with the transfer company to avoid any complications with pick up and drop off that often occur when traveling
Do you offer a chauffeur service?
We will be happy to recommend some service providers or make these arrangements to meet your personal transportation needs while you are here.
Where will post/deliveries go to?
All post and deliveries will be received and logged at the reception at 13a North Audley Street.
Are children allowed?
We welcome guests of all ages but our apartments are not child proofed.
Can I bring my dog?
We love dogs, but unfortunately the apartments are not suitable for them.